Times Square lit up at night

Curtain up!

At BroadwayGPS we believe it’s the TOTAL experience that matters. The buying experience should be as enjoyable as the show the group attends.

What puts us in the spotlight

Communication

We’re not just available by email, we answer the phone! No more frustration pushing phone tree buttons just to leave a message. If you catch us after hours, you can be assured of a response within a day.

Experience

Our cracker jack team of theatre professionals has over 25 years in the business.

Relationships

We have forged excellent relationships with the Broadway community and the box offices that serve them. This translates into benefits we happily pass on to our clients.

Knowledge

We attend productions prior to their official opening, offering buyers informed recommendations based on suitability, budget and availability.

How we earn client loyalty

We listen

Every group is unique. Every show is unique. We help find the perfect match based on your specifics.

We stay in touch

From the time you order until the day of the performance, we are there with you, sending payment reminders, addressing add-on ticket requests, payment extension requests, ticket deliveries and more!

We keep you up-to-date

Whether it be new show announcements, reviews, early-bird information or show performance schedule changes – it’s all here on our website and is updated in real time by our team.

How it works

1. Place request

You contact us via phone or email with your group request. If you aren’t sure of the show, our sales team will help narrow down your choices based on price, availability and show suitability. If you have a back-up show or performance date (highly recommended), we note that in your request.

Tip!

We recommend requesting a few additional tickets in case there are add-ons later. You’ll only pay later for what you need as long as it meets the group minimum. This ensures the seats will not be scattered.

2. Confirm tickets

Request is confirmed by the box office. Client is invoiced and given a payment due date established by the box office. The due dates can range from 3 months prior to performance up to 45 days prior to the performance date. If booked within a month of performance, expect payment to be due same day or within a day.

Tip!

If you need more time to pay, please let us know and we will request a payment extension.

3. Make payment

Client remits payment by due date via credit card or check. Groups can reduce to whatever the group minimum is at the time of paying. For instance, if you requested 40 tickets and now only need 32, you would pay for 32. Once you’ve paid, and you find need of additional tickets, you can request the add-ons through us if still available at the show.

Tip!

Most group minimums are 10-15, with the majority being 10. If you’re sending a check, make sure that it is due to arrive by the invoiced due date and alert us to its having been mailed.

4. Deliver tickets

Tickets are shipped to client or held at box office depending on client’s preference.

Tip!

Many theatres now offer digital tickets. If you would prefer e-tickets, let us know and we’ll advise as to whether that’s feasible.

FAQs

General

How do I know what show is right for my group?

What should I wear to the show?

When should my group arrive at the show?

Ticket Requests

Does placing a request mean I am guaranteed tickets?

Am I obligated to pay for an order after I place it?

What if my group has more than one date when they can see the show?

What if my group is interested in more than one show?

What if I need accessible seating or have other special seating requests?

Why doesn’t my show offer complimentary tickets?

Will my group be seated together?

When will I know my exact seat locations?

Why does my invoice include a service charge?

What is a facility fee?

Can I change the number of tickets I have ordered?

What if a show closes before my performance date?

Payments

When is my payment due?

What happens if I cannot make payment by the due date?

How do I pay for my tickets?

What happens if I purchase more tickets than I end up needing for my group?

Can I cancel my group order after payment?

How does my group get our tickets?

What if my tickets are lost or stolen?

General

How do I know what show is right for my group?

What should I wear to the show?

When should my group arrive at the show?

Payments

When is my payment due?

What happens if I cannot make payment by the due date?

How do I pay for my tickets?

What happens if I purchase more tickets than I end up needing for my group?

Can I cancel my group order after payment?

How does my group get our tickets?

What if my tickets are lost or stolen?

Ticket Requests

Does placing a request mean I am guaranteed tickets?

Am I obligated to pay for an order after I place it?

What if my group has more than one date when they can see the show?

What if my group is interested in more than one show?

What if I need accessible seating or have other special seating requests?

Why doesn’t my show offer complimentary tickets?

Will my group be seated together?

When will I know my exact seat locations?

Why does my invoice include a service charge?

What is a facility fee?

Can I change the number of tickets I have ordered?

What if a show closes before my performance date?