1. How do I know what show is right for my group?
To find the show that's right for your group, please use our filter on our homepage. Or, feel free to call us anytime at (855) 203-9980. We believe there's a perfect show available for any group!
2. Does placing a request mean I am guaranteed tickets?
Placing a request with us does not guarantee that your ticket order will be filled. After receiving an order on our website or over the phone we submit your request to the box office on your behalf. The box office will confirm or deny the request based on the availability of the requested date and seating section. Payment will not be required if the box office cannot fill your order. Should this happen, someone on our staff will contact you to discuss your options.
3. Why doesn't my show offer a complimentary ticket?
Ticket prices are dictated by each individual show. Sometimes this may include a complimentary ticket for your group. For up-to-date comp ticket policies and information, please call us at (855) 203-9980.
4. What if my group has more than one date when they can see the show?
Date flexibility can be helpful in filling your request! Simply indicate all the dates when your group can attend on the "Additional Information" section of your order form.
5. What if my group is interested in more than one show?
It's always a good idea to provide us with alternative shows. Feel free to include a second and/or third choice in the "Additional Information" section of your order form. We will then submit your requests in order, advancing to your next choice in accordance with the box office's availability.
6. Am I obligated to pay for an order after I place it?
No. You can cancel your order with us at any time before submitting payment.
7. When will I know my exact seat locations?
You will have already indicated which area of seating you are interested in on your order form. If we confirm your order, you are guaranteed seats in your requested section. However, a group request is not completely finalized until we receive payment for the tickets. Some box office ticketing systems will not be able to confirm exact seat locations until an order is paid. Don't worry; a majority of theatres will be able to quote seat locations before payment is necessary. Feel free to contact us via phone or email to find out if your show can or cannot provide you with seat locations before payment.
8. Will my group be seated together?
In most circumstances your group will be seated together. However, if a show is heavily sold or if the theatre’s seating is limited due to the theatre's size, your group may need to be split. We will notify you of this upon confirmation. The box office will always seat your group as close together as possible. If you are willing to split the group in one section in order to accommodate, or if you are willing to split the group into different sections such as Orchestra, Front Mezzanine, Rear Mezzanine please let us know in the "Additional Information" section of your order form. (This is helpful for heavily sold shows such as THE BOOK OF MORMON.)
9. What if I need accessible seating or have other special seating requests?
If, for example, your group needs accessible seating, someone in the group requires an aisle seat, or all of your seats must be in pairs, please be sure to note that request in the "Additional Information" section. We will absolutely pass that request along to the box office for you. The box office staff will do their very best to accommodate any special requests you have, however special requests can never be guaranteed.
10. How does my group get our tickets?
Provided there is ample time before your performance we will happily ship your tickets to you via Federal Express for a small shipping fee. We are also able to hold your tickets at the Box Office Will Call. They will be available for pick-up on the day of the show. Will Call is the only option for our Off-Broadway shows and international clients.
11. Why does my invoice include a service charge?
Group tickets are free of service fees; however, at certain "blackout" performances a service fee may apply. Generally Saturday evenings and holidays are considered blackout performances.
12. Can you help my group secure a restaurant reservation?
Certainly! Please see our dining guide for a list of recommended group dining options.
13. If I make multiple orders, will I receive one itemized invoice, or multiple invoices?
Because each show, restaurant or workshop you request will have varying due dates, each request will be invoiced separately.
14. Can I change the number of tickets I have ordered?
Yes! Because payment is not required immediately we always recommend ordering as many or more tickets than you think you'll need. We can always reduce the number of tickets as long as you request a reduction previous to payment and you do not reduce below the show's designated group minimum. However, we are always happy to request more tickets from the Box Office for your group should the need arise. While the Box Office will do its best, we cannot always guarantee that the additional seats will be available or that they will be adjacent to your original order.
15. What if a show closes before my performance date?
If a show closes before your group's purchased performance date we will be happy to find your group tickets for another show or simply to refund your payment. If you would like us to switch your group into a different show, please note that ticket prices and seating locations may not be the same. If your tickets have already been mailed to you, we will need you to send the tickets back to our office in order to process your refund or switch to a different show.
16. What if my tickets are lost or stolen?
If you have misplaced your tickets or believe them to be stolen please contact us immediately via phone or email. We will contact the box office to see if they are able to re-print your tickets or if a lost-ticket voucher will be issued. In either case, the tickets will be held at the box office and the ticket or voucher can be picked up at the Will Call on the day of the show.
17. When is my payment due?
Payment due dates will vary and will be indicated on your invoice. Payment due dates are dictated by the box offices.
18. What happens if I cannot make payment by the due date?
Payment due dates are dictated by the box offices. We are happy to request a payment extension for you if your group needs more time to make payment. However, final say on the payment due date comes directly from the box office and a delayed payment may affect your seat locations.
19. What is a facility fee?
A facility fee is a charge imposed by the theatre owners to renovate and provide maintenance for the historic Broadway theatres. With rare exception, all Broadway Theatres charge a facility fee in addition to the face value of the ticket.
20. How do I pay for my tickets?
We accept Visa, Mastercard or American Express. We are also able to accept checks. Simply mail your check in to our office by the assigned due date on your invoice:
1650 Broadway, Suite 1100
New York, NY 10019
Please note that payments made within 30 days of the performance date must be made by credit card, money order or certified check.
21. What happens if I purchase more tickets than I end up needing for my group?
You can send the tickets back to us and we will make every attempt to sell them for you through various outlets with a full refund to your group. Or you can use the tickets for a future performance on a "past date" basis subject to the box office's discretion. They cannot, however, be applied to a future group order.
22. Can I cancel my group order after payment?
Once a box office receives payment, all sales are final, no refunds or exchanges. If your group is unable to attend their scheduled performance due to unforeseen circumstances, please contact us to discuss your options.
23. What should I wear to the show?
While attending live theatre is a special occasion, there is not a required dress code at Broadway shows. Business casual is today’s standard attire for theatergoing.
24. When should my group arrive at the show?
We recommend a group arrive 30 minutes prior to the performance to ensure everyone in your group is seated in a timely manner before the show.